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At a Glance   Maintenance Plus Premium Platinum Duration 12 months 12 months 12 months Number of Incidents Six (6) Incidents Unlimited Unlimited Notices of fixes and updates Yes Yes Yes Problem reporting delivery E-mail and Fax Phone, E-mail and Fax Phone, E-mail and Fax Response Time Within one (1) business day Within four (4) business hours Within two (2) business hours for urgent issues Product Upgrades Yes Yes Yes Assigned Aviva Solutions Contact - Yes Yes Product Training - Yes Yes Technical Account Mabagement - - Yes 8x5 coverage Yes Yes Yes 24x7 coverage - - Yes Contact Us E-mail a colleague Comment on this page © 2008 Aviva Inc. Legal Notice | Privacy statement